Ice Monger - Company Policies

Client agrees to and understands the following upon payment of any equipment.

  • Shipping & Delivery

    • Delivery dates on invoices are estimates, there can always be product delays out of our control.

    • If you are receiving your equipment order by freight shipping, a forklift or skid steer with a 6' pallet fork is required to safely unload the machine from the freight truck.*This is solely the responsibility of the customer.

    • If you are picking up your equipment order from our facility, a trailer is required to safely transport your machine to your destination. You must also ensure that it is covered from rain/water during travel. We will not warranty issues related to water damage.

    • ON SITE DELIVERY DISCLAIMER: It is not Ice Mongers responsibility to fully train your CAD/CAM artist. We expect some level of understanding to get rolling with the machine. Your team member will need to know some of the basics to get them moving.

      Please understand there are many online options for free instruction. We also do no provide post processors for non-Vectric software, but they are are generally available online from the CAD/CAM software provider you choose.

    You must have 2 x 110v and 1x 220v connections ready for install day. The electrical tie in should be done by a licensed electrician and properly protected from surges. Ice Monger is not responsible for any faults or damages due to incorrect electrical connections upon machine commissioning.

  • Returns & Order Cancellations

    • Products in their original condition can be returned within 30 days of receipt.

    • Returns are subject to a 30% restocking fee, and the customer is responsible for return shipping cost.

    • If you have not received your order and wish to cancel, the customer is responsible for a 25% restocking fee.

    • We reserve the right to refuse order refunds from equipment financing institutions.

    • When receiving replacement parts for a past purchase, you may be asked to return your faulty components. If this is the case, you will receive a return label and will need to return these parts to our facility within 30 days.

  • Warranties - Manufacturing Defects

    • Electrical : 6 Months

    • Mechanical : 6 Months

    • Control Laptop: 1 Month

    IF YOUR FREEZER GOES DOWN!!!

  • Like any CNC machine a full melt down can cause certain components to rust.

  • You must immediately dry off every part of the machine that condensates.

  • Please add lubricant where necessary, generally on all moving metal parts such as the rack and pinion and bearings. This ensures moisture cannot build up on important components.


    GENERAL WARRANTY

  • This warranty covers manufacturing defects only, we do not cover improper use, acts of god such as lightning strikes, power surges or poor maintenance practices, please document any and all issues and inform us immediately for assistance.

    Other resources machine use and manuals - https://www.sparkrobotic.com/pages/customer-portal

    See the Spark RTR info - shared controller platform.

Thank you for your business!

  • ICE MONGER INC : LEGAL